This page describes the many built-in options that Subuno offers to make your fraud prevention and order processing easier. By turning on these options, you may further automate your process.
STEP 1 – advanced options dialogue box
Navigate to the advanced options dialogue box, which is located below the Subuno integration dialogue box. This box lists all the options you can configure to work with your process.
We will go through each option.
STEP 2 – Subuno order note updates
To keep you inform of what’s happening, Subuno insert entries in the Order Notes dialog box in each order page. This allows Subuno to communicate to you and alert you to the result of the fraud screening concerning each order. Every time an update is made, a corresponding message is inserted. The note is only visible to you and not visible to your customers.
Checking the box will turn off the order notes, but will not affect Subuno’s screening/functionality.
*If you do not wish the note to be inserted, please make sure you turn on email notification in your settings so you can be notified when orders are either flagged for review or rejected.
STEP 3- when Subuno accepts an order
Your Subuno account comes with a customizable rules engine that allows you to finely tailor your defense. When Subuno receives an order from your Woocommerce store, Subuno performs the screening, then returns an action flag (accept, reject or review).
When an order is accepted in Subuno, Subuno gives you the option to change the order status in your Woocommerce store.
If you would like Subuno’s acceptance to automatically change the order status, check the checkbox and select the order status you would like to set in the drop down menu.
We usually recommend merchants to set it to “Processing” or “Ready for Fulfillment.”
STEP 3- when Subuno rejects an order
When an order is rejected in Subuno, you have the option to have Subuno instruct your Woocommerce store to cancel the order or to put it on hold.
Furthermore, if you choose to cancel the order, you may also select to automatically refund the payment and restock the inventory.
* Note: The automatic refund only works when your payment processing is set to “authorize & capture” mode. If your processing is set to “authorized” only, you will need to manually void the transaction amount or wait for the authorization to automatically expire.
STEP 4- email customer (from your store)
Another option that you can turn on is to email the customer automatically when an order is rejected by Subuno Rules Engine. This email will come from your Woocommerce store and not from Subuno.
The email template is located below the advanced options dialogue box. Feel free to change the template subject line and message as you see fit.
*Note: The email will be sent regardless whether you are canceling the order or putting it on hold. Be sure to tailor your message accordingly!
STEP 5- when Subuno flags an order
Sometimes Subuno marks an order for review as the result of your rules. You have the option of automatically put the order on hold.
Troubleshoot
Have more questions? Contact our support team. We are here to help.