Understanding How Subuno Works
Subuno system settings page can be accessed by clicking on the “settings” link on the top right hand corner of any page within Subuno.
The page is divided into three sections: Subuno settings, Action Priority and Third Party Services. This page will explain what the items in each section mean and how to configure this page.
SUBUNO SETTINGS
Remote URL notification (webhook)
If you are an API user or are using our Woocommerce plugin, the remote URL notification field is where you can tell Subuno to send back the result of its fraud screening.
If you are using our app on Shopify, Bigcommerce or Yahoo, you DO NOT need to configure this. Everything is already automatically set in our system when you install our pap in your store. Please leave this field blank.
Alert Emails
If you would like to receive an email from Subuno to let you know that a certain order has been flagged for review or has been rejected, please check either (or both) of the boxes.
Preferred time zone
This is where you can set your preferred timezone.
ACTION PRIORITY
Default Action
Using the drop down menu, you can choose what you want your default action to be. Default action is assigned to a transaction when the transaction does not trigger any of your rules during screening.
Action priority ranking
Use numbers to rank the action flags. This ordering system is used in the event that many rules, each with a different action flag, are triggered by a single order. An action flag with the priority of “1” will take priority over an action flag of “2”.
For example, let’s assume you have 3 rules:
- If order is less than $25 –> accept
- If IP address country is not USA –> reject
- If Risk score is greater than 12 –> review
and your action priority is set as the following:
accept = 1, reject = 2, review = 3
An order comes in that is $20, with a risk score of 15 and the IP address was determined to be from Canada.
The action flag that is assigned to this particular order will be “accept” because accept has a high priority than reject and review.
THIRD PARTY SERVICES
In this section, you can activate third party services and set them to either automatic processing or manual processing.
The per query cost of each service is listed next to the name of the third party service. You are only charged if/when you use them.
Automatic processing
When automatic processing is turned on for a third party service, this means that Subuno will automatically make a query to the third party service when running through the rules.
If you have the services turned on for automatic processing, but do not have a corresponding rule using that service in your rules, Subuno will not make a query to the third party service.
Manual processing
When a third party service is turned on for manual processing, a box will appear in your manual review page containing a button. If you wish to get additional data analytics during your manual review from a particular third party service, you may click on the button to manually query the third party service. You are only charged when you click to make the query.