Subuno provides this Privacy Policy to inform users of our policies and procedures regarding the collection of information from users visiting or using our website, online software, and API software (collectively referred to as “Subuno Services”). The Privacy Policy may be updated from time to time for any reason. Changes will be posted on this page. By using or accessing Subuno Services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.
If you have any questions or comments about this Privacy Policy or our use of your personally identifiable information, please contact us at support@subuno.com.
Visitors
When you browse our website as visitors, you remain anonymous. We may collect information about site usage statistics without personally identifying individual visitors. We use this information to improve our website.
Merchants
When you use Subuno Services or when you voluntarily engage in certain activities, such as requesting product information, you are required to register for an account and/or provide certain information about yourself and your company. We may ask for your name, business address and phone number, email address and company name, billing information, credit card information, size of business, type of business, volume of business, etc. We may also ask you to answer some optional questions about yourself and your business and how you use the product.
When you interact with Subuno Services, we receive, track and store certain additional information, such as information about your computer or device, your hard drives, central processing unit, IP address, operating systems, browser types, browser language, pages you view, the date and time of your request and domain names. We may also track how you get to our sites. We may also collect information on your interaction with Subuno Services and other anonymous statistical data involving your use of Subuno Services. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave Subuno Services. We use your Subuno Services activity to assist you and to help us resolve technical support issues.
When you use Subuno Services, we may send one or more cookies to your computer or other device. A cookie is a piece of information that the computer that hosts our Website gives to your computer when you access a website. We use cookies to improve the quality of Subuno Services.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.
In an ongoing effort to better understand merchants, we may also analyze the data we collect in aggregate form. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Customers
When customers place orders in your e-commerce store and you are utilizing Subuno Services, Subuno receives order information (“Order Information”) you’re your e-commerce store. Subuno processes and uses Order Information, to the extent necessary, to help you process orders and detect potential fraud. Subuno does not own Order Information. At anytime, you may request, in writing, Subuno to delete specific Order Information.
p>From time to time, at your direction, Subuno may send Order Information to a third party in order to receive further data analytics on the Order Information. Subuno does not share Order Information with any third party without your specific instructions, either through automatic rules or through manual triggering commands.
In an ongoing effort to better understand and detect fraud, we may retain Order Information to create machine learning models to detect future fraud patterns and to improve Subuno Services. Subuno may use Order Information to develop new features and improve the overall quality of Subuno Services. Subuno may also analyze Order Information in in aggregate form. This aggregate information does not identify the customers individually. We may share this aggregate data with our affiliates, agents and business partners to improve fraud prevention solutions.
Information Security
We take precautions to ensure the security of your personal information and customer data. However, we cannot guarantee that hackers or unauthorized personnel will not gain access despite our efforts. You should note that in using Subuno Services, your information will travel through third party infrastructures which are not under our control.
Third Parties
We won’t share your information with anyone except for the situations listed below or unless we specifically inform you and give you an opportunity to opt out of our sharing your personal information. We may share your information with:
Authorized Service Providers. We provide such information to our subsidiaries, affiliated companies or other businesses or persons for the purpose of processing personal information on our behalf. These service providers may have access to your personal information to the extent necessary to perform their functions, but we do not allow them to share or use any of your personal information for any other purpose.
Business Partners. We work with other companies or developers to provide you with fraud prevention products and services. We may share your personal information and customer data with any third party unless you choose to utilize their services. When you choose to engage in a particular service, you authorize us to share your information and customer data with the relevant third party.
Other Situations. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Subuno, our users or partners as required or permitted by law.
Other Websites
This Privacy Policy applies only to Subuno Services only. We do not exercise control over third party sites or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
Opt Out
If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above.