How to File a Claim
Time is of essence. In order to get a claim processed and a refund issued, you must submit your claim request within seven (7) days of being first notified of the chargeback.
Please send all the documents via email to Subuno Insurance Claim for processing. To help us expedite the process and avoid unnecessary delay, please include the relevant order ID in the subject line (e.g. Subject: claim for order ID #xxxx).
- Copy of the initial chargeback notice;
- Copy of the invoice of the transaction;
- Copy of proof of delivery to the verified/ approved address;
- Copy of the authorization details page from your payment gateway.