How does it work?
In order to get insurance on any order, you first must submit the order to Subuno for review. You can submit the order manually or automatically. (Don’t worry! As always, we can help you configure this.) Once an order is submitted, Subuno then takes a look and decides whether to extend insurance or not. You will get a response that tells you either insurance is approved or coverage is denied.
Does Subuno Insurance cover digital goods?
No. Currently, Subuno Insurance is only offered for physical goods that are shipped to the customer.
What data is required to submit for Subuno Insurance?
Basic information such as billing address and shipping address, AVS and CVV responses are required. If your platform or shopping cart does not provide you with AVS or CVV results, you may need to separately log into your payment gateway directly to retrieve the information. BIN (the first 6 digits of the credit card) is highly useful to us, but is not required. Phone number is also useful, but not required.
Would Subuno Insurance work for non-credit card orders?
Subuno Insurance is ONLY for credit card transactions. It does not work for debit card, check, or Paypal transactions.
What does Subuno Insurance cover?
Subuno Insurance covers any fraud-related chargeback. That means that if we approve an order, and that order ends up being a chargeback with the reason being fraud, then we will refund you the amount of the order.
Is filing a claim hard?
No, not at all! We ask for 4 pieces of documentation and then we’ll take care of the rest. Please refer to our claim for more details.
What will be my coverage/approval rate?
Our goal is to approve as many transaction as possible to help you expand your market and to capture more orders. However, the ultimate coverage rate will largely depend on the kind of orders you send us. We will NEVER insure a transaction when we know it’s fraud. Consistently sending over fraudulent transactions will impact and decrease your coverage rate.
Can I get you to review all my transactions?
Of course! You can use Subuno Total Shield to automatically send all your transactions to be reviewed and insured.
Does Subuno Insurance work with my e-commerce platform?
Subuno Insurance works with all platforms that Subuno currently supports. That said, for some platforms, you need to make sure that you have access to the required information from your payment gateway, if the platform doesn’t make such information available. For Magento and Woocommerce merchants, please double check with us to make sure you are using the right plugins.
Does Subuno Insurance work for international transactions?
Absolutely! Please make sure you have BIN available if AVS is not available. Having either or both will improve your approval rate.
What do I do once insurance is approved for my order?
Please fulfill the order promptly and accurately. Ship to approved address only and obtain delivery confirmation. The approved address is simply the address indicated when you submit the order.
What do I do if insurance is declined for my order?
Subuno may decline coverage on an order that we deem too risky to accept. We arrive at that decision through a combination of proprietary algorithm and agent review. When we decline to extend insurance coverage to a certain order, you can still ship out the order. However, doing so will be at your own risk and will not be covered if it turns out to be fraudulent.